Terms and Conditions
1. Definitions
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1.1 PSC, PBTSC, us, our, ourselves, we, refer to Perth Baby and Toddler Sleep Consulting.
1.2 You, your or yours refers to you, the person accessing the website and/or receiving the services and/or information provided and agreeing to the terms and conditions of Perth Baby and Toddler Sleep Consulting.
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2. General
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2.1 By using or purchasing any information and/or products and/or guidance provided to you via the phone, email, text, social medial, sleep packages, sleep plans or products on this website you are agreeing to these Terms and Conditions and are bound by these Terms and Conditions.
2.2 You acknowledge that Perth Baby and Toddler Sleep Consulting are entitled to at any time change, modify, or delete the website, sleep package content, item description, social media and/or the Terms and Conditions, as we see fit.
2.3 Waiver: Any failure or delay on our part to exercise a power or right we have under these Terms and Conditions (unless in writing to you) does not amount to a waiver of that power or right and will not preclude our entitlement to exercise that power or right at a later date.
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2.4 Perth Baby and Toddler Sleep Consulting is not liable for any injury, loss, claim, or any direct, indirect, incidental, special, or consequential damages of any kind.
We do not take any responsibility for the products sold on our website and their reliability or safety.
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2.5 It is at the your discretion; the users, clients, customers to ensure you are following any guidance or using products in accordance with the safe sleep guidelines as outlines and defined by Red Nose Australia: https://rednose.org.au.
We take no responsibility for the safety of any guidance, information or products purchased through our website or stated on our social media, emails, texts or sleep packages.
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3. Medical Disclaimer
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3.1 Perth Baby and Toddler Sleep Consulting is not a medical organisation or a medical practitioner and does not give medical advice in any form.
No information provided on our website, social media, sleep packages, sleep plans, email, text or phone should be taken or understood to be medical advice.
3.2 It is entirely your responsibility to asses the health and wellbeing of yourself and any dependants and participants and we encourage that you seek appropriate medical advice before using any information or guidance provided on our website, social media, phone, email, text, sleep plans or sleep packages.
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3.3 If you are concerned about a potential medical issue for yourself or any participants including any dependants, you agree to check and obtain clearance with your GP or Paediatrician immediately and prior to implementing our sleep plan.
3.5 You agree to follow all recommendations relating to safe sleep practices. These recommendations and guidelines can be found at Red Nose.org - Safe sleeping.
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4. Services
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4.1 You agree that you will not provide misleading, false or inaccurate information when communicating with Perth Baby and Toddler Sleep Consulting and will only provide accurate information to us.
4.2 You agree to follow and implement all changes recommended within a sleep plan from Perth Baby and Toddler Sleep Consulting throughout the support period allocated to your Sleep Support Package.
You agree and understand that in order to achieve realistic results and expectations it is your responsibility to implement our suggested changes and Perth Baby and Toddler Sleep Consulting can only provide you with support and guidance.
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4.3 Perth Baby and Toddler Sleep Consulting is not liable for anything that is used or any practices outside of the specific guidance and/or instructions provided by us or contained within your personalised sleep plan or other communications.
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4.4 Perth Baby and Toddler Sleep Consulting takes no responsibility for the final outcome or results following a purchase of our services as results depend hugely on your commitment, actions, honesty and consistency.
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4.5 Any information shared on the website or social media is shared as a educational guide only, PBTSC takes no responsibility for results following the information shared.
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4.6 We are not liable to fulfil our obligations if circumstances are to arise beyond our reasonable control. In no event will Perth Baby and Toddler Sleep Consulting be liable of any direct, indirect or consequential injury, damage, losses or expenses arising from your use of these services or this website.
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4.7 You agree that you will not post comments about the website, sleep packages, consultation and any of its content, its individual representatives, consultants and/or employees without the prior written consent of PBTSC.
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4.8 You represent and warrant that you are at least 18 of age.
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4.9 The website and our services are available only to individuals that can form legally binding contracts under Australian law and are currently residing in and located in Australia.
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4.10 Any inaccuracy with product description, fault, or error with products will be raised with the supplier. We take no responsibility for the manufacturing, item description or product ability for all products sold on the website.
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4.11 Where a product is faulty, lost, or damaged it will be at our discretion as to whether a replacement is warranted.
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4.12 The additional In Your Pocket (IYP) Support is for a duration of 4 weeks only and commences immediately following the Sleep Support Call or the 10 days of check ins for the Sleep Support Packages.
This support is for questions relating to the clients sleep only and replies will only be sent to messages via Instagram, Facebook or email. Replies will only be sent between Monday-Friday (9am-5pm AWST).
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5. Payment
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5.1 When you purchase from PBTSC you may be asked to supply some personal information relevant to you and your order. By submitting such information, you grant us the right to provide the information to payment processing third parties for purposes of facilitating the completion of your purchase.
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5.2 Payment is required at the time of an online purchase or 48 hours after receiving an invoice, unless other arrangements have been made.
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5.3 Refunds will not be given for products purchased due to incorrect purchase or change of mind.
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6. Cancellation
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6.1 When you purchase a package containing a follow-up support period, you must access this support within 14 days of receiving your Sleep Plan for it to remain valid. Failure to do so will result in the expiration of the follow-up support and a repurchase will be required.
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6.2 If you need to reschedule a Consultation or Sleep Support Call for any reason, 24 hours notice must be given to us. Should you not provide 24 hours notice, PBTSC reserves the right to refuse to offer an alternative time for your Consultation of Sleep Support Call and not provide a refund.
6.3 If you have to cancel a purchase within 24 hours of making the booking and at least 24 hours before your appointment/consultation, PBTSC will retain $50 or 20% of the booking cost, whichever is less.
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For any cancellations made outside of the first 24 hours of booking and before 24 hours of the appointment/consultation, PBTSC will only provide a 50% refund unless a Sleep Plan has been provided by us to you as part of this booking. If a Sleep Plan has been provided and it is prior to the follow up support completion date as specified to you, you will only be provided with a 20% refund.
PBTSC will not provide a refund for any cancellations after the follow up support completion date has passed as specified to you.
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6.4 We reserve the right to refuse to work or communicate with you and/or cancel or terminate your package and/or support at any time for reasons including but not limited to:
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a) Failure to abide by the rules of use of the website, programs, plans, packages and social media.
b) If we believe you are or have been facilitating the unlawful activity of a third party in respect of the website, packages or social media.
c) Our unavailability; In this instance we will provide you with an option of alternative dates. If the alternative dates offered to you in this instance are not suitable, you may be eligible for a refund.
d) Errors in your purchase, including but not limited to you being located outside our areas of service.
e) Concerns about the health and welfare of you, your dependants or any other participants in our packages/programs.
f) If fraud or an unauthorised or illegal transaction is suspected.
g) A potential conflict of interest.
h) If we believe that you may or will bring our reputation into dispute.
i) Failure to comply with these Terms and Conditions.
j) Providing inaccurate, incomplete or misleading personal information.
6.5 In the unlikely event that you have any complaints about any of our communication or support services please get in contact as soon as possible via email to perthsleepconsulting@outlook.com so that we can work together to find a resolution.
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7. Agreement
7.1 In accessing the PBTSC website and any service including any webpages, sleep packages, videos, sleep plans, social media, email and/or any other services and products, information, text and images offered, you are deemed to have read and personally agreed to these Terms and Conditions.
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8. Competitions
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8.1 To enter our competitions, entrants must complete all requirements as listed and entries must be received by the close of business on the specified closing date (AWST).
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8.2 The winner may be required to take part in promotional activity related to the prize draw and the winner shall participate in such activities at our reasonable request.
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8.3 The competition decision is final and as such, no correspondence will be entered into regarding the decision.
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9. Privacy
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9.1 Perth Baby and Toddler Sleep Consulting is committed to protecting personal information that is provided to us. Personal information means any information capable of identifying an individual and does not include anonymised data.
9.2 Personal information may be stored via electronic or hard copy and when no longer required it will be destroyed appropriately and securely.
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9.3 To allow us to achieve the best results with the services and packages we provide, personal information about you and/or your dependant will be obtained through our intake questionnaire, email and phone correspondence, sleep logs and payment transactions.
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9.4 PBTSC may contact you occasionally by email to provide information regarding promotional offers, services and content that may be of interest to you. If you do not wish to continue to recieve this information, please email 'unsubscribe' to perthsleepconsutling@outlook.com
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10. Idemnification
10.1 You agree to indemnify, defend and hold harmless Perth Baby and Toddler Sleep Consulting and employees and partners, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service.